e-Commerce Development Company in the UK

Key Outcomes

The platform needed to connect service-led content with a working retail journey. A customer might arrive to explore silver bars, research silver coins, review silver rounds, or understand a storage or refinery service. Product discovery, cart actions, checkout, payment, accounts, and orders all had to make sense together.

The brief called for a functioning ecommerce platform, not a catalogue with a payment button attached at the end. Akoode needed to connect product discovery, cart behavior, customer details, checkout, payment, account management, and order records inside OpenCart while keeping the public interface easy to understand.

Key Outcomes

None of this shows up all at once. A retailer adds brands to stay competitive, which forces more categories, which forces deeper subcategories, and somewhere along the way the store stops being browsable even though each individual product page still looks fine.

This wasn't about adding features to an existing store. Stunner Selfcare needed a catalog structure sized for the brand range it already had, with merchandising and retention mechanics built in from the start rather than bolted on later.

Key Outcomes

None of these problems were dramatic on their own. A duplicated call here, a stale price there. What made them expensive was how they fed each other — because listings lived in one place and enquiries in another, no agent could verify anything while standing in front of a client, so they guessed, and every guess created a correction somewhere downstream.

We were explicit with the client early on: layering software over the existing spreadsheet habits would just add a fourth place to look. The brief we agreed on was replacement. Everything an agent touches during a working day had to live in the new system by launch, or the old habits would survive alongside it and nothing would change.